Same Day Dispatch Same Day Dispatch on Engraved Pens
DeliveryFree UK Tracked Delivery
Feefo Reviews

At Pen Heaven, we're a bit like a family (not discounting actual family members of course) and as one of our customers we'd like to welcome you into that family by helping you know a little more about us. We are all passionate about what we do, from customer services & online marketers to directors. Scroll down to find out more...



Likes: Black Labradors
Dislikes: Movie Sequels
Hobbies: Cycling, Painting
Favourite Pen: Cross Peerless Obsidian Black

David is our director; having taken over the company in April 2021, when his father (and founder of Pen Heaven), Keith, retired. David has been the real driving force behind the growth of Pen Heaven in recent years; using his background in ecommerce marketing to create a website that truly speaks to our customers and is quick and easy to use. In his spare time David likes to watch the latest films in the cinema and going cycling or dog walking with his dad.



Operations Manager
Joined: February 2018
Likes: Cricket
Dislikes: Science Fiction Films
Hobbies: Running
Favourite Pen: Parker Jotter Ballpoint Pen

Peter works behind the scenes to order stock ensuring we always have plenty for our customers and sources new products alongside our director David. After work is done, he likes to step away from the screen and go for a run or enjoy time with his two young children.


Customer Services Manager
Joined: July 2023 
Likes: The long summer days - Being warm 
Dislikes: The short days of weary Winter and freezing
Hobbies: Movies/Cinema, Gaming, Poetry and Fitness 
Favourite Pen: Waterman Carene Amber Gold Trim Fountain Pen | Pen Heaven


Joe is our Customer services manager. Overseeing orders and finding solutions to customer queries alongside liaising with our suppliers and warehouse team to assist with repairs and stock levels if needed, meaning you get your orders asap!


Warehouse Executive
Joined: November 2017
Likes: TV Dramas
Dislikes: Untidiness
Hobbies: Motorbikes
Favourite Pen: Parker Sonnet Matte Black Gold Trim Ballpoint Pen

One of the newest members to join the Pen Heaven team, Mark was hired in November 2017 to be a temporary staff member to help with the Christmas rush. We liked him so much we decided to keep him. Mark mostly works on picking and packing of the orders. At home, Mark likes to spend time tinkering with his car and motorbikes or chill watching drama detective series on TV.


Content Marketing Manager
Joined: July 2013
Likes: Art, Dance
Dislikes: Early Mornings
Hobbies: Keep Fit
Favourite Pen: Fisher Space Bullet Pen Titanium Plated Rainbow

Aneta has big ideas for Pen Heaven and it shows in her work. Throughout her career, she has always been passionate about our products and had an eye for design. Having previously worked as both customer services manager and senior warehouse executive, Aneta has an in-depth product knowledge and is our in-house engraving expert. In her role as corporate orders manager, she will be your first point of contact for any inquiries you may have.


Warehouse Manager
Joined: July 2009
Likes: Italy
Dislikes: Being Idle
Hobbies: Travel, Reading
Favourite Pen: Visconti Van Gogh Vincent's Chair Fountain Pen

Magda is our seasoned Warehouse Manager. She oversees the warehouse team, liaises with our suppliers, arranges hallmarking and assists David and Peter with stock levels. Being with Pen Heaven as long as she has means Magda is our go-to for product knowledge and troubleshooting. Her know-how enables us to perform a number of repairs on site and get them sent straight back to the customer. At home Magda enjoys spending time with her two children and relaxing with a good book.


Assistant Warehouse Manager
Joined: November 2011
Likes: Martial Arts
Dislikes: Prosecco
Hobbies: Gardening
Favourite Pen: Caran D'Ache Ecridor Chevron Rollerball Pen

Marcin is our assistant warehouse manager. He is in charge of our in-house embossing service; testing new products, and keeping the machines working.


Warehouse Executive
Joined: October 2014
Likes: Cooking, Sports
Dislikes: Fast Food
Hobbies: Knitting
Favourite Pen: Ferrari 500 Ballpoint Pen - Rosso Corsa

Kasia is a part-time warehouse executive. At work, she mainly picks, gift-wraps and packs orders, but she also works closely with Aneta assisting with engraving when necessary. In her spare time, Kasia spends a lot of time with her two sons and enjoys knitting to unwind after a busy day.