At Pen Heaven, we're a bit like a family (not discounting actual family members of course) and as one of our customers we'd like to welcome you into that family by helping you know a little more about us. We are all passionate about what we do, from customer services & online marketers to directors. Scroll down to find out more...
|Likes: V & A Museum
Favourite Pen: Ohto Promecha Mechanical Pencil
Keith is the owner and founder of Pen Heaven. Having started the company as a wholesale business, it soon developed into the retail company that it is today; selling personalised pens and leather goods. Keith oversees the company and ensures that everything runs smoothly. In his own time, Keith likes to walk his two dogs, Gaia and Luca, or attend sculpture classes and workshops.
|Likes: Black Labradors
Dislikes: Movie Sequels
Hobbies: Cycling, Painting
Favourite Pen: Cross Peerless Obsidian Black
David is our ecommerce director and also Keith's son. David has been the real driving force behind the growth of Pen Heaven in recent years; using his background in ecommerce marketing to create a website that truly speaks to our customers and is quick and easy to use. In his spare time David likes to watch the latest films in the cinema and going cycling or dog walking with his dad.
|Joined: February 2018
Dislikes: Science Fiction Films
Favourite Pen: Parker Jotter Ballpoint Pen
Having joined us in February 2018, Peter is the newest member to the Pen Heaven team. He works behind the scenes to order stock ensuring we always have plenty for our customers and sources new products alongside our directors Keith and David. After work is done, he likes to step away from the screen and go for a run or enjoy time with his two young children.
AnetaCustomer Services Manager
|Joined: July 2013
Likes: Art, Dance
Dislikes: Early Mornings
Hobbies: Keep Fit
Favourite Pen: Fisher Space Bullet Pen Titanium Plated Rainbow
As customer services manager, Aneta has big ideas for Pen Heaven, helping take charge of our customer service department and growing it from strength to strength. Her sociable nature and charm help all our customers feel at ease and she loves being the friendly voice of Pen Heaven. Having previously worked as senior warehouse executive, Aneta has an in-depth product knowledge and is our in-house engraving expert. In her own time, Aneta likes to keep fit in the gym.
GemmaContent Marketing Executive
|Joined: March 2015
Likes: Theatre, Rugby, Arts & Crafts
Dislikes: English Weather
Hobbies: Baking, Keep Fit
Favourite Pen: TWSBI ECO Blossom Red Fountain Pen
Gemma started at Pen Heaven as our customer service executive but when an opening formed within the company we thought we’d put Gemma’s product knowledge and way with words to good use, promoting her to Content Marketing Executive. She’s now in charge of website content, the blog and social media. In her spare time, Gemma likes to play rugby and bake cakes which she shares with the rest of the Pen Heaven team.
|Joined: July 2009
Dislikes: Being Idle
Hobbies: Travel, Reading
Favourite Pen: Visconti Van Gogh Vincent's Chair Fountain Pen
Magda is our seasoned Warehouse Manager. She oversees the warehouse team, liaises with our suppliers, arranges hallmarking and assists Keith and David with stock levels. Being with Pen Heaven as long as she has means Magda is our go-to for product knowledge and troubleshooting. Her know-how enables us to perform a number of repairs on site and get them sent straight back to the customer. At home Magda enjoys spending time with her two children and relaxing with a good book.
MarcinAssistant Warehouse Manager
|Joined: November 2011
Likes: Martial Arts
Favourite Pen: Caran D'Ache Ecridor Chevron Rollerball Pen
Marcin is our assistant warehouse manager. He is in charge of our in-house embossing service; testing new products, and keeping the machines working.
|Joined: October 2014
Likes: Cooking, Sports
Dislikes: Fast Food
Favourite Pen: Ferrari 500 Ballpoint Pen - Rosso Corsa
Kasia is a part-time warehouse executive. At work, she mainly picks, gift-wraps and packs orders, but she also works closely with Aneta assisting with engraving when necessary. In her spare time, Kasia spends a lot of time with her two sons and enjoys knitting to unwind after a busy day.
|Joined: November 2017
Likes: TV Dramas
Favourite Pen: Parker Sonnet Matte Black Gold Trim Ballpoint Pen
One of the newest members to join the Pen Heaven team, Mark was hired in November 2017 to be a temporary staff member to help with the Christmas rush. We liked him so much we decided to keep him. Mark mostly works on picking and packing of the orders. At home, Mark likes to spend time tinkering with his car and motorbikes or chill watching drama detective series on TV.