Meet the Team
At Pen Heaven, we're a bit like a family (not discounting actual family members of course) and as one of our customers we'd like to welcome you into that family by helping you know a little more about us. We are all passionate about what we do, from customer services & online marketers to directors. Scroll down to find out more...
|Likes: V & A Museum
Favourite Pen: Ohto Promecha Mechanical Pencil
Keith is the owner and founder of Pen Heaven. Having started the company as a wholesale business, it soon developed into the retail company that it is today; selling personalised pens and leather goods. Keith oversees the company and ensures that everything runs smoothly. In his own time, Keith likes to walk his two dogs, Gaia and Luca, or attend sculpture classes and workshops.
|Likes: Black Labradors
Dislikes: Movie Sequels
Hobbies: Cycling, Painting
Favourite Pen: Cross Peerless Obsidian Black
David is our ecommerce director and also Keith's son. David has been the real driving force behind the growth of Pen Heaven in recent years; using his background in ecommerce marketing to create a website that truly speaks to our customers and is quick and easy to use. In his spare time David likes to watch the latest films in the cinema and going cycling or dog walking with his dad.
MichaelPurchasing & Operations Manager
|Joined: August 2017
Favourite Pen: Parker Jotter Ballpoint Pen
Having joined us in August 2017, Michael is one of the newest members to the Pen Heaven team. He works behind the scenes to order stock ensuring we always have plenty for our customers and sources new products alongside our directors Keith and David. After work is done, he likes to step away from the screen and relax with meditation; for which is an accredited instructor.
JonathanCustomer Services Manager
|Joined: March 2017
Dislikes: Bad Drivers
Favourite Pen: Sheaffer Taranis Diamond Dust Blue Ballpoint Pen
Since joining Pen Heaven Jonathan has taken our customer service from strength to strength. His product knowledge and charm help all our customers feel at ease and he loves being the friendly voice of Pen Heaven. In his own time, Jonathan likes to kick back with good food and good company or tick another destination off his travel list.
GemmaContent Marketing Executive
|Joined: March 2015
Likes: Theatre, Rugby
Dislikes: English Weather
Hobbies: Baking, Keep Fit
Favourite Pen: Lamy Al-Star Bluegreen Fountain Pen
Gemma started at Pen Heaven as our customer service executive but when an opening formed within the company we thought we’d put Gemma’s product knowledge and way with words to good use, promoting her to Content Marketing Executive. She’s now in charge of website content, the blog and social media. In her spare time, Gemma likes to play rugby and bake cakes which she shares with the rest of the Pen Heaven team.
|Joined: July 2009
Dislikes: Being Idle
Hobbies: Travel, Reading
Favourite Pen: Visconti Van Gogh Vincent's Chair Fountain Pen
Magda is our seasoned Warehouse Manager. She oversees the warehouse team, liaises with our suppliers, arranges hallmarking and assists Keith and David with stock levels. Being with Pen Heaven as long as she has means Magda is our go-to for product knowledge and troubleshooting. Her know-how enables us to perform a number of repairs on site and get them sent straight back to the customer. At home Magda enjoys spending time with her two children and relaxing with a good book.
MarcinAssistant Warehouse Manager
|Joined: November 2011
Likes: Martial Arts
Favourite Pen: Caran D'Ache Ecridor Chevron Rollerball Pen
Marcin is our assistant warehouse manager. He is in charge of our in-house embossing service; testing new products, and keeping the machines working.
AnetaSenior Warehouse Executive
|Joined: July 2013
Likes: Art, Dance
Dislikes: Early Mornings
Hobbies: Keep Fit
Favourite Pen: Fisher Space Bullet Pen Titanium Plated Rainbow
As senior warehouse executive, Aneta steps in as warehouse manager if both Magda and Marcin are off. She is in charge of our in-house engraving service and trains all new staff members on the use of our state-of-the-art laser engraving machines. She has a keen eye for detail and can set up engraving settings for new pens quickly and easily. In her own time, Aneta likes to keep fit in the gym.
|Joined: October 2014
Likes: Cooking, Sports
Dislikes: Fast Food
Favourite Pen: Ferrari 500 Ballpoint Pen - Rosso Corsa
Kasia is a part-time warehouse executive. At work, she mainly picks, gift-wraps and packs orders, but she also works closely with Aneta assisting with engraving when necessary. In her spare time, Kasia spends a lot of time with her two sons and enjoys knitting to unwind after a busy day.
|Joined: November 2017
Likes: TV Dramas
Favourite Pen: Parker Sonnet Matte Black Gold Trim Ballpoint Pen
The newest member to join the Pen Heaven team, Mark was hired in November 2017 to be a temporary staff member to help with the Christmas rush. We liked him so much we decided to keep him. Mark mostly works on picking and packing of the orders. At home, Mark likes to spend time tinkering with his car and motorbikes or chill watching drama detective series on TV.