Delivery & Returns


  Standard Tracked Premium Tracked Special/Next Working Day Saturday

2-5 working days - FREE*

1-2 working days - £3

1 working day - £6

On Saturdays - £11.00
Europe 3-7 working days - £5 - - -
7-10 working days - £7, free on orders over £80      
Rest of World

7-10 working days - £7

- -  

*Orders under £10 will be subject to a £2 delivery charge with our standard delivery option

  • Brexit - All orders to Europe will incur a slight delay. VAT has been removed for orders shipped within the EU, but may be subject to local taxes and duties
  • Coronavirus (Covid-19) - All orders are being processed as normal. We use the Royal Mail for UK and international orders. 
  • Order processing - Orders placed by 3pm on any working day will be processed and despatched the same day. Any order placed after this time will be processed and despatched on the next working day

  • Bank Holidays and Weekends - Orders placed on bank holidays or weekends will be despatched next working day

  • VAT - Customers outside the UK will not be charged VAT. It is removed at checkout once you have selected your delivery country

  • Pens with Engraving - If you order a pen with an engraved message before 3pm, it will be despatched the same day

  • Next day deliveries - We use Royal Mail's special delivery service which will require a signature. Orders placed at the weekend will be despatched Monday, to be with you for Tuesday

  • If you have not received your order, you must let us know within 7 days from the last estimated delivery date on your order confirmation so that we can assist you furth


  • Items must be returned to us within 21 days of receipt of purchase to be eligible for an exchange/refund. Items purchased for Christmas can be returned by Monday 14th January

  • The item must still be in a re-saleable condition and returned with proof of purchase. We will be unable to refund the shipping costs. Items that have been personalised are not eligible for a refund, unless they are faulty.

  • Should you receive a damaged or incorrectly dispatched item, please inform us within 7 days of receipt, so we can advise you on the return of the item. Call 0208 731 8610 or email

  • If a faulty or incorrect item is returned, we will refund your postage up to the cost of 1st class recorded Royal Mail. If you are sending items from abroad, please call us for a delivery quote.

  • Engraved Pens & Personalised Journals - because the pen/journal is customised to meet your personal requirements, we are unable to offer a refund.

  • Important: It is the sender's responsibility to ensure we receive the products back. We therefore recommend you send the goods recorded delivery with a tracking number. If the parcel goes missing we will be unable to exchange or refund your order.

  • Please send all returns to: Pen Heaven Returns, Unit 4 Technology Park, Colindeep Lane, London, NW9 6BX, England