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Raiders of the Lost Refill
Raiders of the Lost Refill
Here at Pen Heaven we handle questions on a daily basis regarding 'missing' refills and fitting the initial refill. It's something that a lot of people struggle with. So whether you're returning to pens after a long break, have chosen something different or you've just got a little stuck; you're not alone. We've created this step by step guide to some of the most common problems our customers experience; finding and fitting your refill and some things to look for if its just not working...
I can't find my refill. Where is it?
When purchasing a fountain or rollerball pen, it is important to note that whilst the pens will come with an initial refill, most will be supplied separate to the pen barrel. This is because the ink is water based and prone to drying.
It's best to look all through the box to locate the refill.
Below we've highlighted where you should be able to find the initial refill for each brand:
Cross - Fountain
Coles, Kaweco, Laban or Platinum Plaisir - Fountain
All Other Brands - Fountain or Rollerball*
*Where refill is provided separate
If you do not manage to locate you refill in the place indicated for your pen, please contact our customer support team whom will be happy to help.
I've located my refill, but I'm not sure how to fit it?
We encounter this problem on a regular basis, so please don't be embarrassed. Best to get it right instead of scratching your head. First, we have to ask, have you found where the wring point will be?
|If you have found this:
|or this: then please move on to fitting your refill.
|If you have found this: please follow these steps...
Now to fit your refill.
All rollerballs are essentially the same when it comes to fitting the refill. The refill will be a long metal tube with a plastic cap protecting the writing point. Sometimes there is a plastic piece on the other end, but this should NEVER be removed.
Help! This refill doesn't work with my pen!
If the refill came with the pen or was recommended by Pen Heaven as compatible, there's no reason why the refill should not work. If you've purchased the refill separately, it's best to check this is the correct one for your pen. We've outlined the most common problems we encounter with refills not working.
Parker Rollerball refills are a metal tube with two plastic ends. To use this in your pen, only the long plastic cap should be removed. If you remove both pieces of plastic, the refill will be too short for the barrel and will not hold itself in place when you try to write. If you've removed both and thrown them away, then unfortunately you'll have to start again by buying a new refill!
Cross have a unique ballpoint refill. It has to be screwed firmly into place inside the barrel to ensure that the pen mechanism can have effect on it.
If you are still unable to fit your refill, please contact us and we'll be happy to help!