Delivery Information

All orders placed before 3pm Mon-Fri are despatched the same day (except on a bank holiday), even if your order has personalisation. Orders placed after 3pm, at the weekend or on a bank holiday are despatched next working day.

UK: We use a Royal Mail tracked service. Standard delivery is free (£2 charge for orders under £10) and takes 2 to 5 working days, Premium is £3 and takes 1 to 2 working days. Next working day is £6 and is delivered by 4pm (requires a signature).

International: We delivery worldwide with a standard and express service. Please visit our international website

Returns Information

If you are unhappy with your items, they can be returned to us within 21 days of receipt of purchase to be eligible for an exchange/refund. The item must still be in a re-saleable condition and returned with proof of purchase. Items that have been personalised cannot be returned unless they are faulty. Items purchased for Christmas can be returned by 14th January for a refund, as long as all our other returns criteria are met

Should you receive a damaged or incorrectly dispatched item, please inform us within 7 days of receipt, so we can advise you on the return of the item. Call 0208 731 8610 or email info@penheaven.co.uk. If a faulty or incorrect item is returned, we will refund your postage up to the cost of 1st class recorded Royal Mail. If you are sending items from abroad, please call us for a delivery quote