|Standard||Premium||Special/Next Working Day*||Saturday|
|UK||2-5 days - FREE||1-2 days - £3||
1 day - £6
|On Saturdays - £11.00|
|Europe||3-8 days - £6||-||-||-|
|Rest of World||8-12 days - £10||-||-||-|
* Next Working Day & Saturday Delivery orders are sent via Royal Mail's Special Delivery service and will require a signature.
All orders placed after 3pm will be despatched the following working day.
Delivery & Returns
Delivery & Returns
All orders placed before 3pm Mon-Fri are despatched the same day (except on a bank holiday), even if your order has personalisation. Orders placed after 3pm, at the weekend or on a bank holiday are despatched next working day.
UK: We use a Royal Mail tracked service. Standard delivery is free and takes 2 to 5 working days, Premium is £3 and takes 1 to 2 working days. Next working day is £6 and is delivered by 1pm (requires a signature).
International: All international deliveries are passed to your national delivery service. Deliveries to Europe (£6) take 3 to 7 working days, and Rest of the World (£10) takes 7 to 10 working days.
If you are unhappy with your items, they can be returned to us within 21 days of receipt of purchase to be eligible for an exchange/refund (items purchased for Christmas can be returned by 14th Janbuary). The item must still be in a re-saleable condition and returned with proof of purchase. Items that have been personalised cannot be returned unless they are faulty.
Should you receive a damaged or incorrectly dispatched item, please inform us within 7 days of receipt, so we can advise you on the return of the item. Call 0208 731 8610 or email [email protected]. If a faulty or incorrect item is returned, we will refund your postage up to the cost of 1st class recorded Royal Mail. If you are sending items from abroad, please call us for a delivery quote
My first order with Pen Heaven and it certainly will not be my last. The Journal is beautiful, very classy. I chose the journal on line but ordered by telephone. The service I received was brilliant my order arrived within 4 days with initials embossed on it. I'm sure my work colleague will treasure this in his retirement. Thank you Pen Heaven
I was very pleased when I received my journal. The paper is first class and the leather cover is excellent quality. I expect the cover to age beautifully with use.
I bought this as a gift for my daughter who is going to study in California. I am delighted with the quality and finish. The embossing that i chose gives it that extra special finish. My daughter will love it.
A really beautiful journal
Really lovely, good quality journal with Initials. Perfect present for a collegue who was going travelling.
Excellent product. Beautifully presented. Speedy delivery. Wonderful gift for anyone. The personalisation is a great idea. I think the product is worth every penny. The journals are top quality.
Chuffed to bits
I purchased this journal for my son, who is off on his travels. Very impressed with the quality, I especially like the marbling and the embossed name makes it very special. I showed it to his father, who I think is going to order a few for clients - he thought it perfect! I was extremely impressed with your service too....
We bought this leather journal as a gift for a friend. It arrived within 36 hrs of ordering and we were impressed with its quality.It makes an excellent gift
I bought this journal for my daughter. It arrived quickly and without a hitch. The quality is superb and exceeded my expectations. I had her name and a date inscribed on the front and it made a fabulous present. I'm delighted with the journal and will buy from PenHeaven again without any hesitation. Thank you.
I bought this as a memory book, to record all those weird and wonderful things that have happened over the years. It is a beautiful, substantial, timeless classic, the personalised embossing looks excellent, the paper is good and the painted edges a great touch. All in all I couldn't have been more pleased.
High quality journal with beautiful pages. The embossing on the journal made all the difference and made it far more personalised. A very simple yet chic gift idea. I would definitely recommend it!
A beautiful gift idea
The hearfelt thanks that accompanied the gift was reflected in its workmanship, quality etc. Free embossing...represented very good value.
Great service/ delivery to far-off sunny Australia prompt as usual. Thank you
Value: quality and price in perfect balance
I recently ordered this for my friends 30th birthday. The printing was excellent and the leather was beautiful. I loved the marble affect on the outside of the pages and my only wish is that the paper was lined and not blank!
Great speedy service - I will most certainly use this again. Thank you!
Beautiful special present for a special person
This is beautiful crafted journal with my husband's name embossed into the leather. Love the marbling effect on the edges of the pages. The leather is very good quality, love the wrap around strap closure. This was a anniversary gift for my husband who was well impressed with the item. Definitely would purchase again
Beautifully crafted journal
this journal was the perfect gift for my hubby as it was personalised with his initials on. a worth while gift idea which didnt break my piggy bank. the quality was exceptional and i would recommend it to everyone.
the perfect gift for my husband
My Daughter was delighted with her Christmas gift, embossed with her name, and the leather so soft. I was delighted with the quick service and the quality of the goods. Thank you.
Great product even better than described. Great service from Pen Heveningham. Will use them again. Thanks