We offer a professional giftwrap service to complement your pen or leather journal. Simply check the giftwrap option on the product page before you add to basket (a charge of £2.75 will be added).
We use a premium silver giftwrap paper with a subtle two-tone patterned effect, and a hand tied silver ribbon. We also include a matching gift tag, which can be appended with a message of your choice. Simply add your message to the text box when you reach your basket. Items are giftwrapped individually i.e. if you order several items only the specific item requested will be wrapped.
We do not include any paperwork inside the giftwrapped item. If you select a different delivery name to your billing details, we add a gift receipt which hides all prices.
All orders placed before 3pm Mon-Fri are despatched the same day (except on a bank holiday), even if your order has personalisation. Orders placed after 3pm, at the weekend or on a bank holiday are despatched next working day.
UK: We use a Royal Mail tracked service. Standard delivery is free (£2 charge for orders under £10) and takes 2 to 5 working days, Premium is £3 and takes 1 to 2 working days. Next working day is £6 and is delivered by 1pm (requires a signature).
International: Our standard delivery uses the national postal service. Europe (£5) take 3 to 7 working days, and Rest of World (£7) takes 7 to 10 working days. Due to BREXIT, deliveries to EU may experience delays.
If you are unhappy with your items, they can be returned to us within 21 days of receipt of purchase to be eligible for an exchange/refund. The item must still be in a re-saleable condition and returned with proof of purchase. Items that have been personalised cannot be returned unless they are faulty. Items purchased for Christmas can be returned by 14th January for a refund, as long as all our other returns criteria are met
Should you receive a damaged or incorrectly dispatched item, please inform us within 7 days of receipt, so we can advise you on the return of the item. Call 0208 731 8610 or email firstname.lastname@example.org. If a faulty or incorrect item is returned, we will refund your postage up to the cost of 1st class recorded Royal Mail. If you are sending items from abroad, please call us for a delivery quote