We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information. 

(1)      What information do we collect?

We may collect, store and use the following kinds of information:

[(a)    anonymous information about your computer, your visits to and use of this website including browser type and version, operating system, referral source, length of visit and page views

[(b)    information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods

(2)      Cookies

A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We use session cookies on the website.  We use session cookies in order store the contents of your basket whilst you browse our site.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at: http://www.google.com/privacypolicy.html

(3)      Using your personal information

Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

We may use your personal information to:

[(a)    administer the website;

[(b)    send to you goods purchased via the website, and supply to you services purchased via the website;

[(c)     send statements and invoices to you, and collect payments from you;

[(d)    send you general (non-marketing) commercial communications;

[(e)    send you email notifications which you have specifically requested;

All our website financial transactions are handled through our payment services provider, PayPal and SagePay.  You can review the PayPal privacy policy at www.paypal.com and SagePay’s at http://www.sagepay.com/privacy_policy.  We will share information with PayPal and SagePay only to the extent necessary for the purposes of processing payments you make via our website and dealing with queries relating to such payments.

(4)      Security of your personal information

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on our secure servers. We do not store any of your payment details on our servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology.

You are responsible for keeping your password and user details confidential. We will not ask you for your password (except when you log in to the website).

(5)      Third party websites

Our website may contain links to other websites. We are not responsible for the privacy policies or practices of third party websites.

(6)      Contact

If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email to info@penheaven.co.uk

(7)       Data controller

The data controller responsible in respect of the information collected on this website is the Managing Director.