FAQ's
What is your returns policy?
- If you change your mind about your purchase, we offer a refund within 14 days of purchase, as long as it is in re-saleable condition with proof of purchase. We will be unable to refund the shipping costs.
- If the goods are damaged on delivery we will send you a replacement, and credit you the postage for returning the damaged item to us.
- Engraved Pens - because the pen is tailored to meet your requirements, we are unable to offer a refund
What Guarantee do I receive with my goods?
- Most products receive a guarantee from the manufacturer. The length varies from 1 year to a lifetime guarantee. The duration of a products guarantee can be found on its product detail page.
How secure is the online payment system?
- Our payment processing system is secure and your payment information is encrypted
Do you deliver abroad?
- We deliver anywhere in the world. For delivery charges see below.
What are your Delivery charges?
- To the UK, all deliveries cost £1.95
- To Europe, all orders cost £6.00
- Worldwide, all orders cost £8.00
When will I receive my order?
- Orders received before 2pm will be despatched the same day
- Orders received after 2pm will be sent the next day.
- Deliveries to the UK are sent first class Royal Mail (1 to 2 working days).
- Deliveries to Europe take 3-5 to working days, and worldwide take 5-7 working days
Can you deliver next day?
- We can deliver guaranteed next day to anywhere in the UK for a cost of £6.00, as long as the order is placed before 4pm, Monday to Friday. Orders placed at the weekend will be despatched the next working day.
Do you sell Refills?
- We sell refills for all the products on our website. Click here to view our range of pen refills
Can you engrave your pens?
- We have an in house engraving facility. Please click here for more information on pen engraving
Do you charge VAT (sales tax) on sales outside the UK?
- By law we have to include VAT (17.5%) on all sales around the world
