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- Delivery & Returns
Delivery & Returns
Delivery
We offer a variety of delivery options to cater to your requirements.
| Standard | Premium | Premium Signed For | Next Working Day | Saturday | |
|---|---|---|---|---|---|
| UK | 3-7 days - FREE | 1-3 days - £2.50 | 1-3 days - £3.50 | 1 day - £6.00 | On Saturdays - £8.00 |
| Europe | 3-7 days - £6 | - | - | - | - |
| Rest of World | 7-10 days - £12 | - | - | - | - |
VAT - Customers outside the European Union will not be charged VAT.
Next day deliveries - we use Royal Mail's special delivery service which will require a signature.
Returns
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If you change your mind about what you have purchased, we offer a refund within 14 days of placing your order. The item must still be in a re-saleable condition and returned with proof of purchase. We will be unable to refund the shipping costs.
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Should you receive a damaged or incorrectly dispatched item, please inform us promptly so we can advise you on the return of the item. Call 0208 731 8612 or email info@penheaven.co.uk
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Engraved Pens & Personalised Journals - because the pen/journal is customised to meet your personal requirements, we are unable to offer a refund.
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Important: It is the sender's responsibility to ensure we receive the products back. We therefore recommend you send the goods recorded delivery with a tracking number. If the parcel goes missing we will be unable to exchange or refund your order.
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Please send all returns to: Pen Heaven Returns, Unit 1 Hawthorn Business Park, 165 Granville Road, London, NW2 2AZ, England
